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FAQS
6 articles
I have set up my email address and password, but I cannot see the email to verify my account in my inbox.
I have completed the KYC/AML verification process and received an email saying that I failed, what do I do now?
I am getting an AML fail result but I don’t believe this is correct — what should I do?
I have installed the Polkadot extension but cannot see an account under the Ottó wallet address.
I am trying to bind my Ottó wallet from the wallet menu item but there is no option to bind — where should I do this?
I have completed the onboarding process but logging in takes me back to the verification page.