If you’ve received an email confirming you have successfully completed the Otto Onboarding process, what is happening may be caused by the cache of the browser.
Hard refresh your browser should work.
How to hard refresh:
Chrome on Mac
Chrome on Mac
Hold ⇧ Shift and click Reload button
or
Hold down ⌘ Cmd and ⇧ Shift key and then press R
Chrome on Windows
Chrome on Windows
Hold down Ctrl and click the Reload button